📞 24/7 Support

BlockDAG Help Center – Find answers to all your questions right here

From opening your account to withdrawals, bonuses, or game-related queries — we're here for you every step of the way.

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What do you need help with?

Click any of the topics below to jump directly to that section

Account Help

Account Registration & Management

Opening and managing an account on BlockDAG is simple. Follow the step-by-step guide below.

1
Go to the Registration Page

Click the "Register" button at the top right of the BlockDAG homepage. A short form will appear.

2
Fill in Your Details

Enter your full name, mobile number, email address, and a strong password. Use a mix of letters, numbers, and symbols for your password.

3
Verify OTP

An OTP will be sent to your mobile number. Enter it within the allotted time and your account will be activated.

4
Make Your First Deposit

After opening your account, get a 100% welcome bonus on your first deposit. Start with as little as ৳500 via bKash or Nagad.

If you forget your password, click the "Forgot Password" link on the login page. An OTP will be sent to your registered mobile number.
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Payment Help

Deposit & Withdrawal Guide

Depositing and withdrawing funds at BlockDAG is simple, safe, and hassle-free

Deposit Methods

You can deposit funds on BlockDAG through the following methods:

  • BKash – Minimum ৳500, Maximum ৳50,000 per transaction
  • Nagad – Minimum ৳500, Maximum ৳50,000 per transaction
  • Rocket – Minimum ৳1,000
  • Bank Transfer – Minimum ৳5,000
  • Cryptocurrency – USDT, BTC supported
Withdrawal Method

Follow the steps below to withdraw your winnings:

  • Log in to your account and go to the "Withdraw" option
  • Select your preferred method and enter the amount
  • Confirm Your bKash/Nagad Number
  • Submit the Request with Your OTP
  • Funds typically arrive within 5–15 minutes
Payment Methods Minimum Deposit Withdrawal Time Fee
BKash৳5005–10 MinutesFree
Nagad৳5005–10 MinutesFree
Rocket৳1,00015–30 minutesFree
Bank Transfer৳5,0001–3 business hoursFree
USDT (TRC20)$1010–30 minutesNetwork Fee
Before withdrawing, make sure your account is fully verified — unverified accounts may have withdrawals put on hold. If you run into any issues, contact us immediately via Live Chat.
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Important Information

Secure Transactions Guaranteed at BlockDAG

BlockDAG's payment system is fully encrypted and secure. Every transaction is processed through SSL-protected channels, and our payment team monitors activity around the clock to ensure every penny reaches you safely.

By directly supporting bKash and Nagad – Bangladesh's most widely used mobile banking services – BlockDAG is accessible to millions of people across the country. Deposit instantly, win, and withdraw from anywhere.

Bonus Help

Bonuses & Promotions Guide

BlockDAG's bonus system is straightforward and transparent – no hidden terms

Welcome Bonus

100% bonus on your first deposit, up to ৳10,000. A minimum deposit of ৳500 is required to qualify. Wagering requirement: 10x.

Reload Bonus

Get a 30% bonus on your second deposit every week — applied automatically, no code needed.

Cashback Offer

Earn 5%–25% cashback on your total weekly losses. VIP members receive a higher cashback rate. Cashback is credited every Monday.

Referral Bonus

Refer a friend and earn a 10% bonus on their first deposit. Your friend gets an extra bonus too. There's no limit on how many friends you can refer.

General Bonus Terms

BlockDAG's bonus terms are far simpler and fairer than most other sites. We want our members to genuinely benefit from bonuses — not get stuck on complicated conditions.

  • Withdrawals are not available until the required wagering on your bonus has been completed.
  • Bonuses can be used across all games, though wagering contribution may be lower for certain games.
  • A bonus offer is typically valid for 7 days. Any unused bonus will be forfeited once it expires.
  • You may not be able to claim multiple bonus offers at the same time.
  • BlockDAG's decision is final in any dispute related to bonuses.
Tips: Always read the terms and conditions carefully before claiming a bonus. If anything is unclear, just ask via Live Chat — our support team will walk you through everything in Bengali.
Games Help

Games Guide & Rules

Learn about BlockDAG's most popular games and play smarter

To start cricket betting on BlockDAG, go to the "Betting" menu, where you'll find a full list of international and local cricket matches. Select a match, review the odds, set your stake, and click "Place Bet." For live matches, odds update in real time with every ball.

Andar Bahar is a traditional card game from the Indian subcontinent. One card is placed in the middle, and you bet on whether a card of the same value will appear first on the "Andar" (left) side or the "Bahar" (right) side. At BlockDAG, you can play it with a live dealer and payouts are 1:1.

Slot games are fully RNG-based, meaning every spin is independent. That said, a few smart habits can improve your experience: (1) Choose slots with a higher RTP (Return to Player) – BlockDAG offers games with 96%+ RTP. (2) Play at a moderate spin size to increase your chances of triggering bonus rounds. (3) Manage your budget – pace yourself instead of spending it all at once.

The goal in blackjack is to get closer to 21 than the dealer without going over. Key strategy tips: always Double Down when you have 11. Stand when the dealer shows 6 or lower. Never split a pair of 10s. On BlockDAG's Live Blackjack, you can also chat directly with the dealer in real time.
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Security Help

Keep Your Account Secure

BlockDAG takes your security seriously. Even so, there are a few precautions you should take on your end.

Use a Strong Password

Use a password of at least 8 characters containing uppercase and lowercase letters, numbers, and special symbols. Never use a password that's easy to guess.

Keep Two-Factor Authentication Enabled

Enable 2FA from your Account Settings. You'll need an OTP every time you log in, keeping your account secure from unauthorized access.

Stay Cautious on Public Devices

If you log in from a cyber café or someone else's phone, log out immediately when you're done. Do not check the "Remember Me" option.

Watch Out for Phishing

BlockDAG will never ask for your password via email or SMS. If anyone requests your password or OTP, do not share it and report it to us immediately.

Direct Contact

Get in Touch with Us

BlockDAG's support team is available 24/7, every day of the week

Live Chat

The fastest way to get support. Click the chat icon at the bottom right of the site.

⚡ Typically replies within 2 minutes
Email Support

For detailed issues, send us an email. Attaching a screenshot helps us resolve your problem faster.

📧 support@blockdag.im
Telegram Support

Join our Telegram channel to be the first to receive the latest offers and updates.

✅ 24/7 Active Community

Issue still not resolved?

Visit our FAQ page for more detailed answers, or contact us directly.

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