BlockDAG Terms & Conditions – Full Guide

1. General Terms & Introduction

BlockDAG (hereinafter referred to as "we", "the platform", or "the site") is an internationally licensed online gaming and betting platform. These Terms and Conditions constitute a legally binding agreement between BlockDAG and its users.

These Terms & Conditions apply under Bangladesh Standard Time, and BlockDAG reserves the right to modify them at any time. You will be notified of any changes via email or an on-site notification.

BlockDAG provides its services for entertainment purposes only. We believe in responsible gaming and encourage all our members to play within their means.

2. Account Registration & Eligibility

To open an account with BlockDAG, the following conditions must be met:

• You must be 18 years of age or older
• All information provided at registration must be truthful, accurate, and complete
• Each person may register only one account — multiple accounts are strictly prohibited
• You are registering an account in your own name, not on behalf of anyone else
• You are not accessing the platform from a country or region where online gaming is prohibited by law

Account Security

You are responsible for keeping your account password and login credentials confidential. If you suspect unauthorized access to your account, contact our support team immediately. We strongly recommend enabling two-factor authentication to keep your account secure.

3. Deposit & Withdrawal Policy

The following rules apply to all financial transactions on BlockDAG:

Deposits

• Minimum deposit amount: ৳300
• Deposits are typically processed instantly
• All major methods accepted, including bKash, Nagad, Rocket, and bank transfer
• The payment account used for deposits must be registered in your own name

Withdrawal

• Minimum withdrawal amount: ৳500
• Withdrawals are typically processed within 1–48 hours
• KYC verification must be completed before withdrawals
• Withdrawals can only be made to the same payment method used for the deposit
• Wagering requirements must be met before any bonus balance can be withdrawn

4. Bonus & Promotion Terms

BlockDAG offers a variety of bonuses and promotions. Each bonus comes with its own terms, detailed on the bonus page. However, the following general rules apply to all bonuses:

• The bonus can only be claimed once per account
• The welcome bonus applies to new members on their first deposit
• Wagering requirements must be met within 30 days of receiving the bonus
• Winnings from bonuses can only be withdrawn after meeting the required bet multiplier
• Bonus balance may be restricted or prohibited in certain games

BlockDAG reserves the right to withdraw or modify any bonus at any time. In cases of suspected fraudulent activity, bonuses may also be forfeited.

5. Gaming Rules

All games on BlockDAG are powered by internationally certified RNG (Random Number Generator) technology, which is regularly audited by independent third parties.

General Gaming Rules

• Each game has its own rules and payout structure, which can be viewed within the game
• If a game is interrupted mid-session due to a technical issue, the bet will be refunded or settled automatically by the system
• If you are disconnected, the outcome of your previous bet will be saved on the server
• The dealer's decision is final in Live Casino games
• Sports Betting wagers will be settled once the outcome of the event is confirmed

Dispute Resolution

If you have a dispute regarding a game outcome, please contact support. We will review the server logs and make a determination. BlockDAG's decision shall be considered final.

6. Prohibited Activities

The following activities are strictly prohibited on BlockDAG and may result in permanent account suspension:

• Creating or operating multiple accounts
• Opening or verifying an account using false information
• Using coordinated betting or arbitrage to circumvent bonus terms
• Placing bets using software bots or automated systems
• Attempting hacking, phishing, or any form of cyberattack
• Engaging in money laundering or any illegal financial activity
• Harassing or defrauding other members

7. KYC & Identity Verification

BlockDAG complies with international anti-money laundering regulations. KYC (Know Your Customer) verification is therefore mandatory for large withdrawals or any suspicious activity.

Documents Required for KYC

• Scanned copy of National ID (NID) or passport
• Recent utility bill or bank statement (for address verification)
• Proof of payment method ownership (if required)
• Selfie photo (for identity verification)

KYC verification is typically completed within 24–72 hours. Withdrawals may be limited until verification is complete.

8. Responsible Gaming Policy

BlockDAG is firmly committed to responsible gaming. We want all our members to treat gaming as entertainment, not as a source of income.

The following features are available free of charge to all members on our platform:

• Set daily, weekly, and monthly deposit limits
• Set session time limits
• Temporary Self-Exclusion for a set period
• Permanent account closure option
• Referral to specialist support for gambling-related concerns

9. Limitation of Liability

BlockDAG is not liable for the following:

• Loss of a game or bet due to internet connectivity issues
• Delays or issues caused by third-party payment providers
• Temporary service interruption due to unexpected technical issues
• Unauthorized use of your account if you have shared your password with someone else
• Service disruptions caused by force majeure or circumstances beyond our control

Under no circumstances will BlockDAG's total liability exceed the total funds deposited in your account.

10. Account Closure & Suspension

BlockDAG reserves the right to suspend or close any account for the following reasons:

• If these Terms & Conditions are violated
• If fraudulent or suspicious activity is detected
• Failure to pass KYC verification or providing false information
• At the direction of law enforcement authorities
• For accounts inactive for an extended period (over 12 months)

You can also contact our support team at any time to close your account. You will be given the opportunity to withdraw your verified balance before the closure.

11. Changes & Updates to Terms

BlockDAG reserves the right to modify these Terms & Conditions, in part or in full, at any time. Changes may be prompted by:

• Legal or regulatory changes
• Launch of new products or services
• Security or technical improvements
• Strengthening user protection

For significant changes, a notification will be sent to your registered email at least 7 days in advance. Continued use of the site after any changes constitutes acceptance of the updated terms.

12. Contact & Complaints

If you have any questions or complaints regarding these Terms & Conditions, please get in touch with us:

• Email: support@blockdag.im
• Live Chat: Available 24/7 from any page on the website
• Help Center: /help-center

We aim to provide an initial response within 48 hours of receiving a complaint. Complex issues may take 7–14 business days to resolve.