Responsible Gaming

Responsible Gaming – BlockDAG's Safe Gaming Commitment

Gaming is for fun — not stress. BlockDAG wants you to always enjoy yourself within safe limits. Find out how we've got your back.

18+ Only
24/7 support
Self-Exclusion feature
18+
Age Restriction Enforced
24/7
Gaming Support
6
Protection Tools
100%
Free support
Key Features

How BlockDAG keeps you protected

We have multiple practical tools and policies in place to ensure responsible gaming

Setting a Deposit Limit

You can set your own daily, weekly, or monthly deposit limits. Reductions take effect immediately.

Session Time Control

Set a daily time limit for gaming in advance. Once your session reaches that limit, the system will automatically notify you.

Take a break

Pause your account for anywhere from 1 day to 6 weeks. Give yourself some time to step back.

Self-Exclusion

If you need a longer break, you can close your account for anywhere from 6 months to permanently. Once activated, it cannot be easily reversed.

Set a loss limit

Your account will be automatically locked if losses exceed a set threshold. Your financial safety stays in your hands.

Direct Counselling Services

If you feel you may have a problem with gaming, speak directly with our dedicated support team. Full confidentiality is assured.

1. What is Responsible Gaming?

Responsible gaming means treating gaming as a form of entertainment — not as a solution to life's problems or a way to make money. BlockDAG believes that with the right mindset and discipline, gaming can be a completely enjoyable and safe experience.

Online gaming is growing fast in Bangladesh. Many people start out just for fun, but without clear limits, it can sometimes become a problem. That's why BlockDAG encourages responsible gaming awareness right from the start.

Responsible gaming means:

  • Playing within your budget — only wagering what you can afford to lose
  • Set fixed gaming hours and stick to them
  • Treat gaming as entertainment, not as a source of income
  • Make sure gaming doesn't interfere with your family, work, or studies
  • Seeking help immediately if you feel something is wrong
BlockDAG's Position: We never want you to feel financial or emotional strain. Your wellbeing matters more to us than our business.

2. Safe Gaming Principles

Following a few golden rules for responsible gaming on BlockDAG keeps the experience positive every time. These aren't restrictions — they're guidelines designed with your best interests in mind.

Financial Awareness

  • Only play with money you can afford to lose without it affecting your daily life
  • Never spend borrowed or loaned money on gaming
  • Set a fixed monthly gaming budget and stick to it
  • Be cautious of the urge to chase losses with bigger bets

Time Awareness

  • Set a daily limit on how long you play before you start
  • Avoid long gaming sessions late at night
  • Make spending quality time with family and friends a priority
  • Take a break every now and then

Mental Wellbeing

  • Avoid gaming when you're feeling angry or frustrated
  • Don't let a winning streak push you into breaking your limits
  • If gaming becomes your only way to relieve stress, that's a warning sign

3. Check for Signs of Addiction

Consider how many of the following questions apply to you. If most of your answers are "yes", take a step back and think about seeking help.

Is gaming affecting your relationships or work?
Placing bigger bets repeatedly trying to chase your losses?
Tried to stop gaming but couldn't?
Are you borrowing or taking on debt to fund your gaming?
Do you feel restless or irritable when you're not gaming?
Are you hiding your gaming from family or friends?
This self-assessment is not a substitute for professional medical advice. If you feel you have a problem, contact our support team or seek professional assistance.

4. How to Use the Protection Tools

You can activate any of the protection tools below at any time from your BlockDAG account settings — no extra forms, no waiting.

💰
Deposit limit

Set a maximum deposit amount on a daily, weekly, or monthly basis.

📉
Loss Limit

Your session will automatically stop once you reach a set loss amount.

⏱️
Session Limits

Set a daily time limit for how long you play.

⏸️
Cooling Off

Temporarily suspend your account for 1 to 42 days.

🚪
Self-Exclusion

Option to close your account for 6 months or permanently.

🔔
Reality check

Periodic reminder notifications to keep you on track.

How to activate tools: Lowering a limit takes effect immediately. Increasing a limit requires a 24-hour waiting period — this is intentional, to prevent impulsive decisions made in the heat of the moment.

5. Self-Exclusion Process

Self-Exclusion is the strongest protection tool available. You can completely stop gaming on BlockDAG for a fixed or indefinite period — entirely on your own terms.

How to Activate Self-Exclusion

1
Go to Account Settings

After logging in, click your profile icon in the top right and select the "Responsible Gaming" option.

2
Select the Self-Exclusion option

6 months, 1 year, 5 years, or permanent — choose what works for you.

3
Confirm

Once confirmed, your account will be closed immediately and cannot be reactivated before the period ends.

4
Notify Support

You can also reach out to our support team — they'll guide you through the whole process.

Important
Do not attempt to open a new account during self-exclusion. BlockDAG's security systems will detect this and any new account will also be closed.

6. Protecting Minors

BlockDAG strictly serves users aged 18 and above only. This isn't just a rule — it's our ethical commitment.

Age verification

  • Date of birth and ID are verified at the time of registration
  • Government-issued ID photos are required as part of the KYC process
  • Additional verification is carried out in cases where suspicious activity is detected
  • Withdrawals will not be processed until verification is complete

Advice for Parents

  • Use parental control software on shared family computers or devices
  • Keep your account login details away from children
  • Have an open conversation with your child about internet use
If in doubt: If you suspect a minor is using BlockDAG, please notify us immediately at support@blockdag.im.

7. Plan Your Financial Limits

Creating a gaming budget is one of the most effective responsible gaming practices. It's not complicated — just a few simple steps are all it takes.

Steps to set a monthly gaming budget

  • Calculate your total income: Know your monthly income
  • Subtract essential expenses: Prioritize rent, food, utilities, education, and savings first
  • Set an entertainment budget: Keep a small portion of your remaining funds (no more than 10%) for entertainment
  • Keep your gaming budget separate: Set aside a portion of your entertainment budget for gaming
  • Set limits on BlockDAG: Set a deposit limit on your account that matches your planned budget
Please Note
Winning is never guaranteed in gaming. Only play with money you're prepared to lose entirely. If you do lose, think of it as the cost of entertainment.

8. Getting Help & Support

You never have to face this alone. BlockDAG is always here for you, and professional support is also readily available.

BlockDAG Support

  • Live Chat: Talk to someone 24/7 — completely confidential
  • Email: support@blockdag.im — response within 24 hours
  • Help Center: Help Center Find the full guide on the page

Professional Support

Gaming addiction is a recognized mental health condition, and it is treatable. If you feel you need help, don't wait — seek professional advice. Organizations providing mental health services in Bangladesh offer assistance free of charge or at low cost.

Remember — asking for help isn't weakness, it's courage. BlockDAG respects you for taking that step.

9. Frequently Asked Questions

Yes, reducing your deposit limit takes effect immediately. However, increasing your limit requires a 24-hour cooling period — to prevent impulsive decisions made in the heat of the moment.

When activating self-exclusion, you may withdraw any remaining balance in your account. Please contact the support team to process your withdrawal.

A cooling-off period is a temporary break of 1 to 42 days — your account reactivates automatically once the period ends. Self-exclusion is a long-term or permanent closure — your account cannot be reopened before the period ends, and a strict process must be followed to reapply.

Only the account holder can change account settings directly. However, if you'd like someone else to temporarily suspend your account on your behalf, our support team can assist with that.

Yes. The World Health Organization (WHO) officially recognized Gaming Disorder as a mental health condition in 2018. It is treatable, and with the right support, many people return to a healthy life.

Yes, all of BlockDAG's responsible gaming tools are completely free. Deposit limits, session limits, loss limits, Cooling Off, or Self-Exclusion — there's no extra charge to activate any of them.
🎮

Play within safe limits and enjoy every moment

Join BlockDAG and enjoy a fully safe gaming experience using our responsible gaming tools. Your safety is our top priority.

Free Registration · Secure Platform · 18+ · Play Responsibly

Safe Platform
18+ Verified
Free protection tools
বাংলা