Data Protection

BlockDAG Privacy Policy – Your Data, Our Responsibility

Everything you need to know about how BlockDAG collects, uses, and safeguards your personal information is clearly laid out here.

Updated: January 2026
SSL Encrypted
GDPR Compliant
Core Commitments

How Much Your Privacy Matters to Us

Blockdag believes that every user's personal data belongs to them

End-to-End Encryption

Every transaction and piece of personal data you submit is protected with 256-bit SSL encryption. No one can intercept or read your data in transit.

Never Sold to Third Parties

BlockDAG never sells your data to advertisers or third parties. Your information is used solely to improve our services.

Secure Data Storage

Your data is stored on internationally certified secure servers. Regular security audits ensure the servers are always kept up to date.

Your Data, Your Control

You can view, update, or delete your stored data at any time — simply reach out to our support team.

Transparent Cookie Policy

We are transparent about which cookies we use and why. You can disable non-essential cookies at any time.

Instant Notifications

If our privacy policy changes, you will be notified in advance by email. Keeping you in the dark is not something we do.

Note: This privacy policy applies to all BlockDAG services, websites, and mobile applications. By using our services, you are considered to have accepted this policy.

1. Introduction & Scope

Welcome to blockdag. When you register or start using our platform, certain information naturally comes to us. This privacy policy clearly sets out what that information is, why we collect it, and how we handle it.

Our Privacy Policy applies to:

  • For all users of the BlockDAG website (blockdag.im)
  • For Mobile App Users
  • For both registered members and guests
  • For anyone accessing the site from any device or browser

This policy has been developed in compliance with international data protection law (GDPR) and local regulations. BlockDAG believes that privacy is a fundamental right, and we are fully committed to upholding it.

Our Commitment: Your personal information will never be sold, rented, or shared with anyone for unnecessary purposes.

2. What Data We Collect

Blockdag only collects information that is necessary to provide you with the best experience. Requesting unnecessary data goes against our principles.

Data Type Example Why It's Needed
Identity Information Name, date of birth, NID number Age & Identity Verification (KYC)
Contact Information Email, phone number Account Registration & Support
Financial Information Payment methods, transaction history Deposit & Withdrawal Process
Technical Information IP address, device information, browser Security & Fraud Prevention
Usage Data Game history, bet records Service Improvement & Personalization

Sensitive Information

Blockdag does not collect sensitive information such as religious beliefs, political opinions, or health-related data. Identity documents submitted for KYC are used solely for verification purposes and are stored securely.

3. How We Collect Information

We collect information in several ways — some directly from you, and some automatically through your use of the platform:

Direct Data Collection

  • When completing the registration form
  • When submitting documents for KYC verification
  • When making a deposit or withdrawal
  • When contacting support
  • When participating in contests or promotions

Automatically Collected Data

  • Via cookies and session tracking
  • A log of which pages you visited on the site and for how long
  • Technical information about your device and browser
  • Geolocation (country level only)
Please Note: We never access your microphone, camera, or contact list without your permission.

4. How We Use Your Information

BlockDAG uses your information for the specific purposes listed below. Each use has a lawful basis:

  • Account Management: To create, manage, and secure your account
  • Service Delivery: To deliver gaming, betting, and payment services smoothly
  • KYC & Legal Compliance: To comply with international anti-money laundering laws
  • Fraud Prevention: To detect unauthorized activity and keep the platform secure
  • Customer Support: To address your questions, complaints, and support needs
  • Personalized Experience: To personalize games and offers based on your preferences
  • Marketing Communications: To send you relevant offers only with your consent
  • Service Improvement: To improve platform quality and usability

We never use your information for purposes outside this list. Should we need to use it for a new purpose, we will obtain your consent first.

5. Data Sharing Policy

Blockdag does not sell your data. However, in certain limited circumstances, information may be shared to meet legal obligations or to deliver our services:

Situations Where Data May Be Shared

  • Payment Provider: For deposit and withdrawal processing — only the financial information strictly required
  • Legal Authority: When required by a court order or a legitimate request from a regulatory authority
  • Game Providers: Limited information required to play certain games
  • Security Partners: For fraud detection and cybersecurity purposes

Not Shared

  • Any advertiser or marketing agency
  • Any third party without your consent
  • Any other gaming or betting company
Whenever data is shared with third parties, those parties are contractually bound to uphold the standards of our Privacy Policy.

6. Cookies & Tracking Technologies

BlockDAG uses cookies and similar technologies to improve site functionality and personalize your experience.

Types of Cookies We Use

  • Essential Cookies: For site login and session management — these cannot be disabled
  • Performance Cookies: To measure how well the site is performing
  • Functional Cookies: To remember your language preferences and settings
  • Analytics Cookies: To analyze usage patterns (no personal identification)

You can disable non-essential cookies from your browser settings. However, disabling essential cookies may cause certain site features to stop working.

7. Data Security Measures

BlockDAG follows the highest industry standards to protect your data. Our security framework operates on multiple layers:

  • All sensitive data stored with 256-bit AES encryption
  • All communications secured via HTTPS/TLS protocol
  • Regular third-party security audits and penetration testing
  • Firewall & DDoS protection systems are active
  • Employee Data Access Is Restricted and Controlled
  • Data backups are regularly stored across multiple secure locations
  • 24/7 automated monitoring for suspicious activity
In the Event of a Data Breach: In the event of a security incident, we will notify affected users by email within 72 hours and provide guidance on the necessary steps to take.

8. Your Rights

As a BlockDAG member, you have the following rights over your own data:

1
Right to Know

You can request to see what personal data we hold about you.

2
Right to Rectification

You can request corrections to any inaccurate or outdated information.

3
Right to Erasure

Under certain conditions, you may request that your data be deleted.

4
Right to Restrict Processing

In certain cases, you can request that we limit how your data is processed.

5
Right to Portability

You may request a copy of your personal data.

6
Right to Object

You can opt out of marketing communications at any time.

To exercise any of these rights, email us at support@blockdag.im. We will respond within 30 days of receiving your request.

9. Data Retention Periods

Blockdag does not retain any data longer than necessary. Retention periods vary depending on the type of information:

  • Account Information: For the duration of account activity and 5 years after closure (as required by law)
  • Transaction Records: 7 years (in accordance with international financial regulations)
  • KYC Documents: 5 years after account closure
  • Game Logs: 2 Years
  • Support Contact: 3 Years
  • Cookies & Browsing Data: Up to 1 year

Once the retention period expires, data is automatically deleted securely or fully anonymized.

10. Protection of Minors' Data

Blockdag strictly does not serve anyone under the age of 18. We do not knowingly collect personal data from minors.

Age is verified at the time of registration. Should any minor's data come into our possession for any reason, it will be deleted immediately upon discovery and the associated account will be closed.

If a parent or guardian believes their child has created an account on BlockDAG, please contact us immediately at support@blockdag.im.

11. Privacy Policy Changes

This privacy policy may be updated from time to time due to changes in technology, law, or business requirements. For any such changes, we will take the following steps:

  • For significant changes, you will be notified by email at least 14 days before they take effect
  • The "Last Updated" date at the top of the page will be revised accordingly
  • Previous versions will be archived and made available upon request
  • Continued use of the site after any changes will be considered acceptance of the updated policy

Minor changes (such as spelling corrections or clarifications) may not be separately communicated, but the effective date will be updated.

12. Contact & Complaints

For any questions, concerns, or complaints regarding our privacy policy, please reach out to us:

  • Email: privacy@blockdag.im
  • General Support: support@blockdag.im
  • Live Chat: Available 24/7 from any page on the site
  • Help Center: /help-center

We aim to respond to all privacy requests within 30 days. Complex requests may take up to 90 days — in such cases, you will be notified in advance.

Our Commitment: BlockDAG is committed to protecting your privacy. If you're ever unsatisfied with anything, let us know — we'll work to make it right.
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Your data is safe — play with complete peace of mind

You've read BlockDAG's Privacy Policy — now register with confidence and enjoy the best gaming experience in Bangladesh.

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Data Is Never Sold
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